My video isn't playing, help!


Drat! Your video isn't playing. We know how annoying that is. Don't worry though, we'll sort it out. First, make sure that you are playing a supported format. These are the formats we currently support (with more on the way!):

Media container formats

  • AAC
  • MP3
  • MP4
  • WAV
  • WebM

Audio codecs

  • HE-AAC
  • AAC LC
  • MP3
  • Vorbis
  • WAV (LPCM)

Audio passthrough

  • AC-3 (Dolby® Digital™ audio technology)
  • E-AC-3 (EC-3, Dolby® Digital Plus™ audio technology)

If you are playing a supported format and the video is not playing or is jerky, follow these steps:

1. Check that your phone is connected to Wi-Fi. If your phone is not connected to Wi-Fi you cannot use Pogoplug Cast. Make sure you are allowing videos to load for at least 1 minute before attempting to try again or use the play/pause button.

2. Ensure that you are connected to the same Wi-Fi network on your phone, your computer running the Pogoplug Cast software, and your Chromecast. All 3 must be on the same network and powered on. You cannot use Pogoplug Cast to remotely access and play back videos while you are outside your home (unless you bring your laptop with you of course!)

3. Click the cast icon in the upper right of the Pogoplug Cast app. Try pressing pause and then pressing play. If the video is still not playing, disconnect from your Chromecast by selecting "disconnect". Then reconnect to your Chromecast and try playing the video again.

4. Restart the Pogoplug Cast software running on your computer. Don't have the software yet? Get it here:

5. Quit and re-launch the Pogoplug Cast app on your phone. Make sure you exit the application fully (on iOS by double clicking the home button and swiping up, on most Android phones by clicking the left button and swiping away the app).

6. Reboot your Chromecast. To do this, launch the Chromecast app on your phone (don't have it? get it for Android or iOS), select a chromecast from the list of available devices by clicking the gear icon. Then click the 3 dots in the upper-right hand corner and select "reboot".

7. If you are able to get the video to play but it is jerky, pause playback for at least 3 minutes and then press play again. If the video file you are trying to play has a high bitrate, is a very large file, or is in an unsupported format, you may need to encode it using a free application called Handbrake. You can download it here:

8. If after following all these steps and checking out our getting started guide, you are not able to play videos there may be an issue with your Chromecast. For troubleshooting your Chromecast and to learn more about using Chromecast, click here.



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