/Videos/General Videos

Setup & Activation

posted this on August 03, 2012 16:18



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Nice video, but it doesn't help if after you enter the numbers, it still doesn't recognize your device.

August 22, 2012 08:50
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Cloud Engines, Inc.


I am sorry to hear about your issues, but I see that you have not yet submitted a support ticket.  If your device is failing to be recognized, they will be able to help you out.  Let me know if you have any further concerns!

August 22, 2012 15:40
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Jon Lowry

I just set up a dedicated server to run the "Plug" as I call it, and I want to move my Team License from my notebook to this machine. How do I do so?

August 28, 2012 15:42
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Jeff Casey

It says the $29/yr account is for 3 users. Is this the same as 3 computers? My wife and I have 2 computers each. That would be 2 users and 4 computers.

September 07, 2012 12:59
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Cloud Engines, Inc.

Jon, I see that you were able to open a support ticket and solve your issue.  Thank you for using the Help Center!

Jeff, the $29/yr account for 3 users means 3 email accounts may be tied to your Pogoplug account.  Therefore, it does not matter how many computers, tablets, or smart phones you and your wife use; you will be able to access your files from any of them with the correct email credentials.  Please let me know if you have any other issues.


September 13, 2012 07:23
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Farid Mansourian


I just received a pogoplug from my boss who has been using this for sometimes. I wanted to use it and buy a familly+, but when I have started to activate it, it says the device is already activated. how should i proceed? can you unactivate the device so i can activate it? i can send you the pogoplug id by email if needed. or please instruc me how can i activate this already used device?

October 03, 2012 15:33
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Luca Lindo Silvagni

Hi, sorry for my bad english. I can't registered my pogoplug because i recived this message : There was an error activating your device

in the site my.pogoplug.com i can't see the page where i can ability the SSH

November 01, 2012 18:05
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Gabriel Mutezo


I have the same issue like Farid Mansourian, but I bought mine from amazon. And I have seen that they was answer to the question or if there was can you please direct me where I should get it?

Thank you for your assists in advance.

November 08, 2012 05:36
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Cloud Engines, Inc.

Gabriel and Luca,

I apologize for your frustrations.  However, I have noticed that you were able to contact support and resolve your issue.  Thank you for using our Help Center.

November 12, 2012 12:21
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Wolf Garraway

Activated PP on my laptop (Vista) last night (basic account - I am a lone user).  Now I want to activate it on my desktop (XP) but it is not being recognised - even when I type in the serial number.

I can still use the device on the desktop by logging in via the web but I'd like to see it as a drive, same as I do on the laptop.  I believe that I'm supposed to be able to install on any of my own computers under the basic licence.

Anybody else have this problem ? Sent a ticket to the helpdesk but had inconsequential and irrelevant feedback.

November 15, 2012 16:01
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Marcelo Alemán

I bought my pogoplug one year ago or maybe more. Super duper! Very happy with it....i bought one more and the old one gave it to my brother.

Now we can not activate the old one, we did everything, but it says that we have a activation error.

i opened two tickets with the help center, 

November 26, 2012 17:40
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Lee Lamparski

Is there suppose to be a video on this webpage?  How do I set up my device?  How do I set up multiple computers in different parts of the house?  Can their hard drives be shared over wi-fi or must they be hardwired into the Pogoplus?


December 01, 2012 10:19
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Joseph Naperatz

My pogoplug has been nothing but a disappointment since purchase.  For starters it charges me to set up family - ok I paid the $29 but then when backing up a window it gives nothing but errors when backing up saying that it cannot find the specified directory when I went as far as setting everything up a second time (drag and drop works fine, its the auto backup).  after several hours I managed to get all but 1 folder to backup.

This isnt the main problem.  Each time that the power goes out it is "hit or miss" whether or not my pogoplug device will start up my external hard drive drive. This time it will not. The external drive spins up fine when connected to the mac, its the pogoplug that wont spin it.  I went as far as starting from scratch to get it to 1. recognize my pogoplug (which it did not until I manually typed in the alpha numeric) and then following the steps on the screen it still will not connect to the external HD (seagate which again the mac recognizes and gets it to spin).

I have spent numerous hours trying to get this to work seamless with no success.  
I would appreciate someone contacting me regarding these issues since I have already paid for the family plan which has been all but useless for me since I refuse to allow my family to think that I am having them back up to "shotty" technology at best.

December 01, 2012 22:22
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Marshall Baer

I received my pogoplug series 4 device in the mail today, and have spent the last 5 hours trying get it to function properly, with absolutely not luck!

First, when I try to access the device via my.pogoplug.com its continues to tell me "Your Pogoplug device does not have a hard drive attached" when that is false. I have 1 USB 8GB Flash Drive attached to the Top Port and a Seagate 320GB GoFlex drive connect to the SATA Port. The "Power" Light on the flash drive is not lite, and there is no "spinning" sound coming from the HDD. But the Light on the PogoPlug device is Solid Green, which is suppose to mean its function properly? Well its not! Click "I attached a drive, refresh to screen"" does absolutely nothing! And what does "Screen" even mean, you mean Scan? View? Access? something in English? IDK

The PogoPlug Companion (Backup) software is basically useless! I do not want to auto back up files from folder on my laptop, I just want to access the file on the Drives attached to the PogoPlug Device. Which I'm unable to do because it says my Device is OFFLINE? How is it offline? Its connect to the router via the supplied Ethernet cable, the light is Solid Green... so whats going on? 

90% of the "How To" instructions on this site tell you access the "Settings" menu through the PogoPlug software, but there is no F*ing Setting Button. The only Options are "Backup" and "Restore".. which brings up the question; What am I "Restoring?" ? I just want to watch/view the videos that are on the Drives attached to the PogoPlug. If I wanted to "Restore" then what would be the point of having them on a second drive to avoid the space being used on the internal drive of the computer?

How about the ability to access the Drives attached to the PogoPlug, through Windows Explorer without requiring the large CPU/RAM usage from the PogoPlug Companion (Backup) software? Why must that crap software be open so I have access to MY FILES!

Of'course none of the previously mentions (aside from the 1st paragraph) is even relevant, since this little piece of black plastic crap will not even acknowledge that there are 2 drives attached to it!

December 24, 2012 14:57
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Jen-Seok Oh

Help me. I got a used one.(Pogoplug series4 is not retail stores in korea)

A problem, activate code is used by pre-owner and i can't connect him//

What can I do?


December 27, 2012 07:56
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Marita Fitzgerald

Haha .. easy set up eh?? If everything works.. in a perfect world... 

My P21 is a candidate for the bin as its useless amber light glows steadily.. Been though the limited @troubleshooting@ info changed cables, DNS server settings yet to no avail.... hopefully I get a response from my support ticket which rectifies the problems.. but easy .. it is most certainly NOT!

January 25, 2013 20:08
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Marita, have you had any luck?  Because I am in the exact same spot and could really use some hints!  Changed cables, DNS server settings and still the damn amber light!!!

February 22, 2013 05:43
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Farrugia Martin

I bought a brnad new one and the ID code that is on the unit is INVALID. Customer support wants me to run a bunch of diagnostics and provide IP and MAC addresses, but the problem is the ID code. I have asked them several times to validate my code and now they won't return my e-mails.

February 27, 2013 13:17
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Hello.  I purchased a new USB 3 Hitachi (2T) drive and tried to set it up on the pogoplug device.  It did recognize it for about 2 minutes and even showed the directories.  Afterwards, it didn't recognize it at all.

Went through the add a device thing but then ran into a problem because the number of characters is less than what pogoplug software needs to activate.  Also received errors.  See screenshots as attached files.

Now when I put the 2T drive on the system, it sometimes comes online - meaning I can see files - but then Explorer only shows the top directory structure without subdirectory files i.e. Drive:\topdirs shows but Drive:\topdirs\subdir will not show anything.

Note:  I could not do an eject when the drive was attached to the pogoplug device because it disappeared from the listing.

Any help would be appreciated.  If need be, please forward this to support.



April 13, 2013 05:14
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Michael Brunette

Each time that the power goes out it is "hit or miss" whether or not my pogoplug device will start up my external hard drive drive. This time it will not. The external drive spins up fine when connected to my PC, its the pogoplug that wont spin it.  I went as far as starting from scratch to get it to 1. recognize my pogoplug (which it did not until I manually typed in the alpha numeric) and then following the steps on the screen it still will not connect to the external HD (seagate which again my PC recognizes and gets it to spin).
I have spent numerous hours trying to get this to work seamless with no success.  I would appreciate someone contacting me regarding these issues. Support was anything but helpful. As I see on here, they don't like to respond...

April 25, 2013 15:30
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there's no video in the "setup and activation" link. just comments.

May 21, 2013 09:25
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Michael Lemke

I have followed all the directions and my device will not activate. The site just says there is an error. What do you suggest?


June 06, 2013 19:35
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rudy francisco

This is of of my questions on how to change these http://my.pogoplug.com/view#  to pictures . When I email the link , this is what they see.  After downloading the Pogoplug software , how to set up pogoplug  drive to be seen when you click my COMPUTER.     

thank you


August 05, 2013 10:05
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Tech support from Pogoplug is an absolute disaster. I won't recommend your product to anyone!

October 07, 2013 09:13
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Robert Sturim

I am amazed a how bad my unboxing experience has been with my brand new pogoplug. 

The components in the box are pretty self explanatory -- I can see the pogoplug, a power cord, and ethernet cord, and usb ports that obviously plug into a disk drive. Pretty obvious what plugs into what.


What next??? There was a slip of paper on in the box that tells me how to sign up for pogo plug cloud. How the @#$#@ do I register my pogoplug? There are no instructions, no links to a video, no manual anywhere in the box or online that I can find. Apparent in the videos section there is a video that explains setup and activation, but there is no video on that video page.

What the hell is going on? I've got my pogo plug powered up and connect...what do I do next?

October 10, 2013 17:28
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Jeremy McElroy

Robert Try this for activation: http://pogoplug.com/activate/ . Let me know how it goes, I haven't purchased one yet, but I am hesitant with all the negative comments here.

October 17, 2013 18:15
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paul kesselman
I have had and used a pogoplug since they were introduced. I had an original and upgraded to a pink one. At times the software is 'tempermental', however I feel I get good value for my investment. I am about ready to 'invest' in their cloud backup solutions. On the single occasion that I needed 'extra' support I received it on a Sunday afternoon. YMMV.
November 17, 2013 08:43
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Jimmy Danyal

I just got the devise from my brother and I try to connect it and it keeps saying this devise its been activated!! how can I change it to be main? their is anyway can I reset it?

December 05, 2013 17:35
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December 13, 2013 00:29
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Nolan McAda

Where do I enter my activation code?

December 26, 2013 18:44
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I gave up several months ago on trying to get the device to work.   But now I want to try  one more time because I really need a backup.  However, I don't see any instructions anywhere on this web site about how to back up using Pogoplug and a hard drive.  Is the company able to provide us with clear information about how to use the device?  If so, where is it?

One of my questions is how to add additional folders to the backup.  I was able to add a folder from the library but am not able to add any other folders.  What are the rules for adding folders?  Where do we find the rules?  Why is this crucial information not readily available?

Many people on this thread have questions that have not been answered.  Why can't the company just provide the answers to everyone instead of forcing us to write for individual help? 

I would like to use this product but they sure make it hard.   The logic of this company escapes me.

January 09, 2014 19:01
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I'm curious how many of you might be using Linksys routers.  Or, are your routers older?   I'm having the same problem as many here - router does not seem to recognize the device.  I tried to set static IP for the POGO Mac address - but that can't be done with a Linksys router.  (Maybe the newer ones can.)    I can see the Pogo in the DHCP table in the router's admin, but the light on the front is yellow.  I wonder if this device is not tested & compatible with this router.  Anyone else here that's having trouble - what kind of router are you using?

January 10, 2014 06:54
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This worked for me, maybe it'll help some of you.   The problem was with my internet service provider & the way it handles DNS.  I set up static IP using http://opendns.com .  It guided me through the setup.  (Pogoplug does suggest this in the knowledgebase, but it's buried and not entirely clear. )  You can use a different means than opendns, but I found the setup instructions to be straightforward.  After messing with pogoplug for hours, this simple change had it working in ten minutes. 

Hope it's helpful to anyone who's still stuck.

January 12, 2014 11:02
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Sue Martin

I bought a pogoplug on ebay but it doesn't have an id sticker on it. Can you give me an id # so I can set it up? Thanks for your help.

February 16, 2014 05:48
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March 04, 2014 22:15
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March 19, 2014 03:08
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Jack Wify

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March 19, 2014 03:10
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Ruth Ogden

Has anyone on a Windows PC ever been recently successful in getting pogoplug to show up as drives on the network.  Pogoplug seems to create its own network on my system, and though I can access the files on the internet I can NOT see the drives on my network.  I do not want to have to download EVERY file that I want to wotk with when i am right here at home!

March 20, 2014 08:22
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Ruth Ogden

And yes I paid the 29.95 TWICE

March 20, 2014 08:24
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Ruth Ogden

Why doesn't the help center give instructions on how to set up pogoplug drive on WINDOWS.. It only shows how to set it up on a MAC and the options for it are not available on the Windows version of the downloads.  The ENTIRE WORLD has not made the switch over to MAC computers!!!!!!

March 20, 2014 08:29
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March 21, 2014 04:59
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March 29, 2014 03:17
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I purchased this device approx. 5 years ago. Found it to be so slow it was useless and attributed it to my Comcast service. But it did work. I have a different provider now so I thought I would give it another try. I walked it through the known instructions, the green light came on steady, hard drives connected and I proceeded to my.pogoplug,com where all I saw was yet another damn "cloud" service. Which I have no interest in whatsoever. Why the hell would anybody spend money on this device if all you can access is another "cloud"? The whole idea of cloud storage makes no sense to me. In this day and age of NSA infringements, ISP's constant digging into you computer, and most people purchasing expensive software to protect there data, why would you want to willingly send all of your information to some "cloud" and expect anything good to come of it?

I purchased this thing so I could access my files remotely from MY devices. Not yours. To be honest I never did trust this device. What keeps your eye's off my hard drives?

It's now where it should have been 5 years ago. In the trash can.

April 03, 2014 10:31
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Nuzulul Hakim

nice video , but where is i put the activation code? please help....

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April 12, 2014 23:49