/User Forums/Pogoplug Family

Networking Pogoplug

sam wofford
posted this on July 26, 2012 18:09

Is there anyway that you can connect two different Pogoplug accounts? I have the pogoplug device and my friend has a pogoplug device. Is it any way that we can combine the two accounts so that I can see what is on his and he can see what is on mine without having to send him links to folders or signing into his account.

 

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Evan
Cloud Engines, Inc.

Sam,

If you click on your username in the top right corner of your my.pogoplug.com site, then click settings, you may add an email address to an existing Pogoplug account.  Simple click "add email," and enter your friend's email.

Screen_Shot_2012-08-06_at_4.14.38_PM.png

If he/she is already registered as a Pogoplug user, you must input their password.  Click Ok, and your two Pogoplug accounts should be merged.

Screen_Shot_2012-08-06_at_4.15.03_PM.png

However, allow me to let you know that if the email being added has entered into our billing flow after having purchased an upgraded account (Pogoplug Family or Team), this merging will not work.  The good news is that if one has already upgraded their service, they may simple add users to folders within their account.  This option is actually preferable for many of our customers because it allows them to selectively open folders up to access by another email, rather than merging their entire accounts.

Finally, let me warn you that if you add an email to your Pogoplug through the settings option (without Family or Team), the entire contents of your Pogoplug-attached hard drive will be shared, so make sure that this is what you want before proceeding.

Did this answer your question?  If you have any further concerns regarding the security of your files when sharing or merging accounts, I recommend contacting support.  They should be able to offer the answers that you need.

August 06, 2012 16:45
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sam wofford

Thank you so much. That worked perfectly. I love pogoplug.

August 07, 2012 17:59
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Evan
Cloud Engines, Inc.

Glad to hear that I could help.  I notice that this is your first Help Center thread, so forgive me for not welcoming you sooner.  I hope that you can find all of the resources that you need to enjoy the features of your Pogoplug, but if you ever run into further issues please feel free to ask the community or contact support; our team should be able to work through whatever concerns you may have.

Also, in case you were interested, your thread had led to creation of this new Knowledge Base article, so users with a similar question should be able to more easily find their answer now.  Thank you for your help in improving our support site!

August 08, 2012 10:57
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Chris Gerber

Hi there

I did it as discribed above. But the second email address get the same password as I have. And the second email was already registered with an other password. (I hope you know what I mean, I am from Switzerland, and my English isn't that good....)

Thank's and regards
Chris

August 28, 2012 07:15
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Evan
Cloud Engines, Inc.

Chris,

I see that this is your first post to our Help Center, so let me be the first to welcome you!  I am sorry to hear about your frustrations, but as I stated above, if the email being added has already entered into our billing flow after having purchased an upgraded account (Pogoplug Family or Team), the merging will not work.  The good news is that if one has already upgraded their service, they may simple add users to folders within their account.  This option is actually preferable for many of our customers because it allows them to selectively open folders up to access by another email, rather than merging their entire accounts.

If this does not answer your question, I suggest that you contact support.  They can walk you through this.  Once again, thank you for using our Help Center.

August 30, 2012 07:42